Are your digital resources fully in order? Are you looking for a managed services provider (MSP)?
Business-to-business tech support in Tulsa varies in quality. As a result, you have options!
A few MSPs offer high-end pricing, but they face competition. At the opposite end of that scale are economy-priced services. But, that “bargain” tech support is usually designed for individual or walk-in customers.
Ideally, a Tulsa-area company needing tech support will select a B2B (business-to-business) vendor. This minimizes the company’s risk.
Identifying customer needs
A Tulsa-based MSP must adapt to customer needs. Client technology needs are unique, which effects their relationship with technicians. Some groups have their own I.T. staff who need an strong relationship with an “outside” MSP resource. At Realize, we work to understand the strategy that guides each client’s technology choices.
Whether in Oklahoma or elsewhere in the U.S., success is often a never-ending quest for a competitive edge.
Roots in technology
A ‘connected’ managed services provider
Realize partners with technology leaders like Microsoft, Dell, and APC. Their response to business needs sets the bar for quality and performance. Although Realize has recently decided to become a reseller, we will continue to assess major-vendor products as part of our services. This means we are available as technology consultants.
“… there is something to said about a firm that has a long history in the business. With this history often comes a documented track record of a company that has proven its ability to fully support IT needs.”
Time is money–that includes downtime. Are the techs you have dealt with thinking like stakeholders in your business? Can they look at your digital profile from a business perspective?
At Realize, reliability includes:
- Available 24/7
- Structured work methods
- Rapid services delivery
- System performance
- Effective communication
- Understanding goals; not just gear
Ethics at a managed services provider
“You never go wrong doing the right thing,” says Realize President Jeff Woods.
Doing business in Tulsa–ideally–means aligning with ethical standards. We’re all Oklahomans together. We can be honest and fair while earning a living.
“Reasons for doing computer repair ethically are much the same as doing any business ethically,” according to a Realize article about ethics. “Being fair is better for more people; both one’s self and one’s community. Being unfair may produce quick results. Then, the fallout arrives, and everyone is unhappy. For people who contemplate their relationship with a larger principle, there is a sense of being accountable in how we do business. Accountable to something more important than our profit this week, and more important than society’s basic need for orderly behavior. It’s an added layer.”
The vibe at ‘Realize’ is most apparent during regular “Lunch-and-Learn” events. For example, enjoying a meal together is a good chance to build camaraderie. The “learn” portion is a review of events and standards, and a chance to suggest improvements. We take into account the unique nature of each business we serve. Our location in beautiful Midtown Tulsa is a great jumping-off point for techs traveling to and from client sites.
“Choosing a managed service provider to accommodate your IT needs is no easy feat. There is so much that goes into it that it become a time consuming, exhausting and even frustrating process. It’s a tough road regardless of the paths you take, but when you know what to look for and where you’re going, you’ll get there eventually.”
Typical shopping list for a managed services provider:
- Years in business
- Menu of service plans
- Testimonials from other clients
- Reliable structured work flow
- Fast service and response time
- Disaster recovery planning
- Third-party vendor partnerships
- Local on-site maintenance and support
- Daily backups and cloud services
- Security testing and monitoring
- Website patches. Most companies and their service providers don’t do this.
- 24/7 support. Most technicians work during the day.
- Monitoring: The patience to configure monitoring systems properly
- Pool of talents; flexibility
- SLO (Service Level Objectives) escalation
- Ticketing systems
Choosing a managed services provider
Citizens of Tulsa
Managed services provider also a neighbor
“Friendly” and “T-Town” are both terms used to describe Tulsa, Oklahoma. The city name is derived from “tulasi” or “tallasi,” meaning “the old town” in the Muscogee (Native American) language. But, what many people don’t know about is Tulsa’s technology boom. Roughly centered around entrepreneurial basecamp 36 Degrees North (36°N), a cluster of innovative digital companies is setting an example. The staff at Realize Information Technology is proud to make their own contribution to this exciting trend.
Many Tulsans are life-long residents, so to say that ties between locals run deep would be an understatement. It is equally true that residents are welcoming to newcomers. Running into friends or acquaintances at the grocery store, forming lasting relationships with your bartenders or baristas and having long conversations with strangers are all the norm. The community often comes together to celebrate its heritage and common interests.”
Feature photo at top: Cables by Michal Jarmoluk at Pixabay; Icons by flaticon.com